Fonz Morris is an entrepreneur and self-taught designer, born in Brooklyn and now based in San Jose. He has worked in tech and design on both coasts of the United States, in Philadelphia, New York, Atlanta, Washington D.C., and California. His belief in the importance of self-driven education continued through his travels through Europe, Central and South America, and South East Asia. Since 2020, Fonz Morris has been the Lead Product Designer at Netflix. Prior to joining Netflix, he led a design team at Coursera.

Ben Sauer is a product and design leader, author and speaker. As a UX Designer at the award-winning agency Clearleft, one of the first UX agencies in the world, Ben worked with clients such as the BBC and Tesco. His design for Evo magazine won Apple’s Newsstand App of the Year.

Ben worked at Babylon Health as a Director of Product leading a team of 100 on AI-based products worth $100m+. He’s a seasoned writer and blogger, contributing writing to books like The Great Redesign, and Meeting Design. He’s spoken at numerous events and companies around the world: The Economist, The NEXT Conference, VW + Audi, UX London, Penguin Random House, and many others. Ben has trained teams worldwide in design, with his methods being adopted by teams at Amazon and the BBC. During his time teaching for O’Reilly, he taught people at NASA.

Laura is the Head of Design for the GOV.UK website at GDS (Government Digital Service) in Central UK Government. She has spent the last 17 years in the digital industry, first as a web developer and eventually moving into user experience design, fuelled by a growing curiosity about the people she was creating products and services for. Her passions are design strategy and leadership, soft skills for UX practitioners, behavioural psychology and generally understanding why people do what they do. When she’s not immersed in experience design and spending time with her family, she can also be found reading and trying to write her own book, taming her garden - and playing the piano out of tune.

David Dylan Thomas has given presentations on the intersection of design, bias, and social justice at TEDNYC, SXSW Interactive, Confab, LavaCon, UX Copenhagen, Artifact, and the Wharton Web Conference. His work combines more than ten years of content strategy experience in entertainment, healthcare, publishing, finance, and retail with a deep understanding of bias cultivated by researching and producing over a hundred episodes of The Cognitive Bias Podcast. Learn more about his talks and ideas at daviddylanthomas.com.

Marc is well-known in the global service design community. His award-winning books ‘This is Service Design Thinking’ and ‘This is Service Design Doing’ are foundational texts for service designers around the world. He is also the co-founder and CEO of 'More than Metrics', a company that creates software for service designers, such as Smaply and ExperienceFellow.

With a background in strategic management and service design, Marc consults organizations on how to sustainably embed service design in their structures, processes, and culture.

He regularly speaks at conferences, and teaches service design at various universities and executive education programs. When he's not working, Marc loves travelling with his family in his camper van, sailing, or riding his motorcycle.

I am the Lead Content Strategist at Brain Traffic and author of an upcoming book on design writing from A Book Apart. I’ve been leading training workshops on writing, communication, and content strategy since 2012. I’ve worked previously as User Interface Writer at Wolfram Research (makers of Mathematica and Wolfram|Alpha), as an independent UX designer, and as a UX writer at an iOS-focused digital agency.